RETURNS/EXCHANGES AND REFUND POLICY

Chickfly wants you to be completely satisfied with your purchases and we ensure to take every possible step to make that happen. But if for some reason, you are not entirely satisfied with an item you purchased through the Chickfly website, we accept returns and offer refunds subject to the terms and conditions herein this policy.

Kindly note that such item(s) must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept the full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund. You understand that shipping and insurance charges are not refundable.

What happens in the event that you changed your mind about a delivered purchase?

We offer a 30-day return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs subject to other terms herein this return policy is subject to the conditions below:

1. All returned item(s) must be in brand new, unused condition, in their original shipped packaging. Where returned item(s) are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
2. Items must be returned in undamaged and resalable condition. They must be free of any signs of usage, pet hair, lent, dirt, stains, etc.
3. Return shipping costs are non‐refundable.

Please note that we can only accept products with an authorized return order number that has been given by us.

What happens in the event that I want to make exchanges?

We allow for a 30-day exchange period from when the carrier has confirmed delivery to the residence to when an exchange request has been submitted subject to the following conditions:

1. Items must be unused and in brand new condition. You may only exchange for an item of equal or lesser value.
2. You will be responsible for all exchange shipping charges unless the exchange results in a defective or damaged item, in which case you will be responsible for the initial shipping charge.
3. All exchanges/ returns will be inspected once shipped back to our facility to verify any recorded defects.
4. It is recommended that you take photos before sending out any exchanges even if they are brand new. This is for your protection so that you are not held liable for any damage that may occur when shipping an item back. When sending photos, please include the name of the representative with whom you spoke and the order number.

What happens if the item arrives damaged or faulty?

All orders leave our facility in brand new undamaged condition. If your item arrives damaged, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt via email for any shipping costs you incur.

All claims for damaged items must be made within 72 hours from the time of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage. If no claim for damage is made within 72 hours of delivery, no action will be taken.

Refunds

Following a cancellation/return request, subject to the Terms herein, we will refund you the price paid for the cancelled/returned order (or part of the order cancelled). We will refund you using the same means of payment as you used to pay for your order or purchase. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature and characteristics of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.

Items that were purchased on sales or with the use of discount codes shall not be eligible for returns, exchanges and refunds except in the event that it has a manufacturer defect. 

Questions and Concerns?

Please email us at hello@chickfly.com for any pending questions. 

To print the Manufacturer Defect form click here

To print the Size Exchange or Refund online order form, please click here.